FAQs

1. How can I contact you?

You can contact us by sending an email to kiddowellofficiel@hotmail.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure that we offer a wide range of high-quality products at competitive prices.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more information.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I return a personalized or custom-made item?

Unfortunately, personalized or custom-made items cannot be returned as they are specially made for you. We recommend double-checking all customization details before placing your order to ensure accuracy.

6. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund. Your satisfaction is our top priority.

7. Do you accept returns on sale items or gift cards?

No, we do not accept returns on sale items or gift cards. All sale items and gift cards are final sale and cannot be refunded or exchanged.

8. Can I exchange an item for a different one?

Yes, you can exchange an item for a different one. The fastest way to ensure you get the item you want is to return the original item and make a separate purchase for the new item. Please refer to our refund policy for more information on how to initiate a return.

9. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions or concerns about a specific item, please contact us for further assistance.

10. How long does it take to receive a response to my inquiry?

We strive to respond to all inquiries within 24-48 hours. However, during peak periods, it may take slightly longer to receive a response. Rest assured that we value your feedback and will do our best to address your concerns in a timely manner.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at kiddowellofficiel@hotmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at kiddowellofficiel@hotmail.com.